Shopping policy

VAPES CHILLL Shopping policy

PROOF OF AGE REQUIRED

We utilize Proof of Age (21+ depending on your province, state or country) option on every single package, no exceptions. Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package. Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.

ORDER PROCESSING

We process all in-stock orders 7 days a week (excluding holidays). Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day. We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout. Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice. Typically, In-stock orders placed before 1:30 PM EST will go out the same day. (Delivery will depend on the carrier).

TRACKING

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout Please check your email's "spam" folders if you did not receive a tracking number You may also find & view all tracking information directly by logging in to "My Ordert"

ORDER CHANGES & CANCELLATIONS

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, We are unable to cancel and refund Can only be canceled if the order has not yet been created.

PROOF OF AGE REQUIRED

We utilize Proof of Age (18+, 19+ or 21+ depending on your province, state or country) option on every single package, no exceptions. Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package. Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.

ORDER PROCESSING

We process all in-stock orders 7 days a week (excluding holidays). Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day. We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout. Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice. Typically, In-stock orders placed before 1:30 PM EST will go out the same day. (Delivery will depend on the carrier).

TRACKING

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout Please check your email's "spam" folders if you did not receive a tracking number You may also find & view all tracking information directly by logging in to "My Ordert"

ORDER CHANGES & CANCELLATIONS

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, We are unable to cancel and refund Can only be canceled if the order has not yet been created.