Shipping & Tracking
Delivery Area
Due to shipping policies, there are still some areas that are not available, you can check our order page or contact our customer service at support@vapeschill.com
Shipping Protection
Shipping Protection covers lost, stolen and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items it will cover.
1. Packages presumed to be lost
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered")
---7 days after the last tracking update for United States domestic shipments
---20 days after the last tracking update for international shipments
---tracking status is undelivered or Alert
2. Only part of the order delivered
---If the customer ordered several items in one package but only part of the order arrived and there is no evidence of tampering.
---If a single order is being shipped in multiple packages and one package does not arrive.
3. Delivered but Missing Package
Order issues for packages marked "delivered" yet not received are considered stolen. Please contact with us within 48hours after delivery.
4. Delivered to wrong address
If the customer input the correct address at checkout and the package was delivered to the wrong address.
5. Damaged Item On Arrived
Order Issues for damaged orders must be filed within 48hours of the delivery date. A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
Delivery Method
The current shipping methods offered are Registered Air Mail.
There are three key factors which will affect the time you receive your items.
Order Status
For pre-order and restocking orders, we need to take some time to purchase the products back before shipping, so you need to wait for about 10-30 working days.
In-stock orders: in 48 working hours for dispatching, estimated delivery time 7-14 working days
Tracking Site
Customers can track the package status in personal VAPES CHILL account. Please use the correct tracking site to get valid shipping information.
